IMPORTANT: During high-demand periods such as Christmas or sales, we may experience some delays in delivery times due to the high volume of orders. We want to assure you that we are prepared to handle your orders efficiently and professionally. To keep delays to a minimum, we have taken additional measures such as increasing our order processing capacity and optimising our logistics operations. Even so, we ask for your understanding and patience if your delivery is delayed during this period.

1.- Location

All shipments are sent from our warehouse in Esplugues de Llobregat (Barcelona), and from there they are delivered to any point in Europe. For shipments to countries that do not appear in the shipping country selector, please send an email to info@northdeco.com and we will quote the shipping cost.

2.- Preparation

Shipments are prepared (except in special circumstances) until 12:00h from Monday to Friday. The delivery service we use takes 2 to 5 working days. No deliveries are made on Saturdays or holidays, so orders placed on Friday will be processed on Monday.

3.- Delivery schedule

Deliveries will be made between 9h and 17h. Transport companies never specify the exact time of delivery, so it is advisable to provide an address where someone can receive the order within this time slot. It is usual to give a work address to avoid possible problems in this respect. If you do not want the order to be delivered within these 2 to 5 days, please let us know in the additional information section. Whenever the customer specifies a specific delivery time, we include it on the delivery note, although transport companies are not obliged to comply with it (but they try as much as possible to ensure delivery).

If the carrier is unable to deliver the package because no one is available, it will be returned to the carrier's warehouse in the destination city. They will try to contact the customer the next day to arrange a new delivery, so it is very important that you leave us a valid phone number where you can be reached. Although carriers should leave a notice of their visit, it may happen that they do not. If you have any doubts about the status of your shipment, please contact us at info@northdeco.com.

4.- Shipping cost

The shipping cost is calculated based on the volumetric weight of the item(s). It will be shown in the last step of the purchase process, before payment.

*Shipments to the Canary Islands: please contact info@northdeco.com (minimum purchase of €2,000)

*All shipments are contracted with delivery at street level. However, as a general rule, the carrier delivers them to the door of your home voluntarily and with no obligation, as long as the conditions of the building allow it.

5-. Cancellation of the order:

Orders can only be cancelled free of charge BEFORE they are handed over to the transport company. Otherwise the cost of transport will not be refunded.

Please cancel your order as soon as possible and by telephone. We work quickly, so if you cancel by email, you are responsible if the order has already been handed over to the carrier before the email was seen.

6.- Incidents during shipment:

• Bump and/or breakage: In the unlikely event that the package arrives with visible damage or in poor condition, please note it on the delivery note you sign for the carrier. Accept the shipment and send us an email with the incident to info@northdeco.com, and we will solve it. Otherwise it will be difficult to make a later claim to the carrier if the content is damaged.
• Loss: If a shipment is lost, NORTHDECO will arrange a new shipment with the carrier and file the claim at no cost to the customer and without the customer having to do anything.
• Delay: In the case of unjustified delay in the delivery of a package, the customer must notify NORTHDECO so that we can file the corresponding claim. Nowadays transport companies rarely cover the shipping cost, but if any compensation can be obtained, NORTHDECO will inform the customer. Northdeco will not compensate customers for delivery delays caused by the carrier.
• In case the customer refuses delivery of the package: If the customer refuses delivery, whatever the reason, without prior authorisation or express consent from Northdeco, Northdeco reserves the right to decide unilaterally either to refund the customer the purchase amount minus the actual transport costs incurred, or to make a new delivery of the goods, since the goods were sent. This decision does not depend on the customer's agreement, since any refusal of a delivery attempt is considered a breach of contract by the customer.

Thank you very much for your visit. Before buying products through the NORTHDECO website, it is important that you read carefully and understand these conditions, since by placing the order they are automatically accepted.