All shipments are sent from our warehouse located in Esplugues de Llobregat, and from there they are delivered to any point of Europe. For shipments to countries that do not appear in the shipping country selector, please send an email to firstname.lastname@example.org and we will quote the shipping cost.
Shipments are prepared (except special circumstances) until 12:00h from Monday to Friday. Orders placed before 9:00 a.m. will be prepared and shipped the same day (except for exceptions and even breakage or end of stock), and the customer will receive them from 2 to 5 working days. In the case of orders placed after this time, the order will be shipped the following day. These conditions only apply to orders paid by credit card.
The delivery service we use is 2 to 5 working days (to be on the safe side). This means that the delivery to our customers is made during the hours after leaving our warehouse. No deliveries are made on Saturdays or holidays, so orders placed on Friday will be processed on Monday.
3.- Delivery schedule
Deliveries will be made between 9h and 17h. The transport companies never specify the exact time of delivery, and therefore it is advisable to provide an address where there may be someone to pick up the order within this time slot. It is usual to give a work address to save possible problems in this aspect. If you do not want the order to be delivered within these 2 to 8 days, please notify us in the additional information section. Whenever the customer specifies a specific delivery time, NORTHDECO includes it in the delivery note, although the transport companies are not obliged to comply with it (but they try as much as possible to ensure delivery).
If the carrier is unable to deliver the package because no one is available, the package will be returned to the carrier's warehouse in the destination city. They will try to contact the customer the next day to arrange a new delivery, so it is very important that they leave a valid phone number where they can be contacted. Although carriers should leave a notice of their passage, it may happen that they do not. If you have any doubts about the status of your shipment please contact us at email@example.com.
4.- Express Shipping Cost
The shipping cost is calculated based on the volumetric weight of the item(s). This will be reflected in the last step of the purchase process before making the payment.
*Shipments to the Canary Islands, Ceuta and Melilla contact firstname.lastname@example.org
*All the shipments are contracted with delivery at street level, nevertheless, and as general character they are delivered up to the door of the floor of his domicile for will of the transporter without existing obligation, whenever the conditions of the facilities allow it.
** There is the possibility of sending a different transport company contracted by the customer on his own. To do this you must select the option "Pick up in store" and send us the necessary documentation for shipment.
5-. Cancellation of the order:
Orders can only be cancelled, BEFORE they are delivered to the Transport company at no cost. Otherwise the cost of transport will not be refunded.
It is advisable that the cancellation of the order is made as soon as possible and by telephone. NORTHDECO tries to work with agility and therefore, in case of being done by email it will be the customer's responsibility that the order has been delivered to the transport, without having previously seen the email communication.
6.- Incidents during shipment:
- Bump and/or breakage: In the unlikely event that the package arrives in your hands with visible damage or in poor condition, please note it on the delivery note to be signed to the carrier. Accept the shipment and send us an email with the incident to email@example.com, and we will solve the incident. Otherwise it will be difficult to make a later claim to the carrier if the content is damaged.
- Loss: If a shipment is lost, NORTHDECO will arrange with the carrier a new shipment and proceed to claim it without any cost or need of management by the customer.
- Delay: In the case of unjustified delay in the delivery of a package, the customer must notify NORTHDECO so that we can proceed with the corresponding claim. Nowadays transport companies rarely take charge of the shipping cost, but if any compensation can be obtained, NORTHDECO will inform the customer. Northdeco will not compensate customers for delays caused in delivery delays caused by transport.
- In case the customer refuses delivery of the package: If the customer refuses delivery, regardless of the nature of the reason without prior authorization or consent expressly by Northdeco, Northdeco reserves the right and may unilaterally decide the solution to pay the customer the amount of the purchase minus the actual transport costs incurred or a redelivery of the goods since the goods were sent. This decision will be unrelated to the customer's conformity since it will be understood as a breach of contract by the customer any refusal in any delivery attempt.
Thank you very much for your visit. Before purchasing products through the NORTHDECO website, it is important that you carefully read and understand these conditions, since by placing the order they are automatically accepted.