You must write via email to the address info@northdeco.com, specifying the reason for the return.

Please note that you have a period of 14 calendar days to return the items. Additionally, they must be in perfect condition, unused, clean, and in their original packaging. It is requested that the products show no signs of assembly.

If you haven't placed your order yet, you can specify it directly in the order notes.

If you've already placed it, you can delay the shipping date of your order by contacting our customer service, preferably by calling us at +34 932 20 38 58 or via email at info@northdeco.com. If, on the other hand, the order has already left our facilities and you wish to delay the delivery, you can contact the transportation agency.

If, however, the order has already left our facilities and you wish to delay the delivery, you can contact the transportation agency.

If you wish to cancel or modify your order, please contact us as soon as possible before the order leaves our facilities. It is advisable to cancel or change the order as soon as possible and by phone.

Contact us by calling +34 932 20 38 58; our office hours are from 8:30 a.m. to 4:30 p.m. from Monday to Friday. If, however, the order has already left our facilities, you will have to wait to receive it before being able to process a return.

All products listed on the website as 'In stock' are shipped within 24 to 48 hours. Once the order leaves our facilities, delivery takes from 2 to 5 business days. For the islands, it depends on the ship's departure.

Once your order has left our warehouses, you will receive an email with a link and a tracking number that you can use to locate your order.

If you haven't received your entire order, don't worry because you will receive it in the next few days. On some occasions, due to logistical reasons, the transportation company may split the order into different deliveries. If after 3 business days from the delivery of the first part of your order you still haven't received the remaining items, you should report the issue by emailing info@northdeco.com or calling +34 932 20 38 58.

Out-of-stock products are marked as 'Pre-order, shipping from xx/xx/xxxx'. If you wish, you can purchase an out-of-stock product by pre-ordering it. This way, we will send you the product as soon as it becomes available again.

We do not create custom products. However, we can manufacture special colors as long as the customer requests a high MOQ (Minimum Order Quantity) of units.

The product features are specified in the product sheet, below the product images. If you have any questions, you can request more information about a product by emailing info@northdeco.com or calling +34 932 20 38 58.

All our products come with a 2-year warranty from the moment of delivery, covering potential manufacturing defects and any malfunctions occurring during this period. We are not liable for damages caused by improper use or assembly, modification, or alteration of the product by the customer.

For more information about the warranty, you can refer to the Warranty section.

We invite you to register here and take advantage of all our services. Once we receive your request, a consultant will contact you as soon as possible to validate your registration and activate your professional account. The conditions for validating registration in our professional program are as follows:

We offer special prices and exclusive discounts tailored just for you. You'll enjoy an additional 15% discount. We have a wide selection of available models. Furthermore, we provide multiple payment options and the possibility of exclusive terms with an agent whenever you need. If you prefer to get more information, feel free to contact us at info@northdeco.com.

"At Northdeco, we work with the SEUR and DHL transportation agencies.

Yes, we do ship to the Balearic Islands. If you wish to place an order to the Balearic Islands, you can do so through our website.

To check the total shipping cost, you will need to add the products to your cart and enter the shipping address before completing the checkout process. Shipping costs to the islands are automatically calculated when adding products or adjusting quantities in the cart.

Yes, we do ship to the Canary Islands. If you wish to place an order to the Canary Islands, you can do so by writing to us at info@northdeco.com or calling +34 932 20 38 58. In the email, please specify the products you are interested in and your exact shipping address.

Yes, we do ship to the islands. If you wish to place an order to these islands, you can do so by writing to us at info@northdeco.com or calling +34 932 20 38 58. In the email, please specify the products you are interested in and your exact shipping address.

We ship to: Spain, France, Italy, Portugal, and Germany. If you wish to place an order for another country not specified in the list above, please write to us at info@northdeco.com to inquire about shipping availability.

Door-to-door shipping does not include delivery to the residence.

The transportation agency will make up to two delivery attempts and will notify you via email about the delivery date of your order, as well as any absence or issues with the delivery. In the event that the package cannot be delivered after these two attempts, it will be returned to Northdeco facilities. Once we receive the package back, we will notify you via email. The return costs will be the responsibility of the customer.

You cannot choose a specific delivery time when placing the order. Once you have the tracking number for your order, you can contact SEUR or DHL if you wish to change the delivery day.

We accept returns of our products (withdrawal from the purchase) as long as 14 days have not passed since the product was received and the product is in the same condition as it was delivered.

To process a return, the product should not have been assembled. Additionally, you must keep the instructions, accessories (nuts, bolts, and keys), and original packaging. A full refund of your order amount will be made, except for the return costs, which will be borne by the customer. Once the product is received, Northdeco will proceed with the refund of the purchase amount."

No, returns due to withdrawal are the responsibility of the customer. When requesting a return, the amount of the order will be refunded, except for withdrawal costs. You can check the amount of the withdrawal costs through info@northdeco.com.

No, the refund will be made with the same payment method with which you made the purchase.

Once we have received the order back in our warehouse and verified that everything is correct, we will issue the refund within a maximum period of 15 days. This period may vary depending on the payment method used or under the particular conditions of your bank. If after these 15 days you have still not received the refund, contact us at info@northdeco.com or by calling +34 932 20 38 58.

We do not have physical points of sale or showrooms, in this way we do our bit by reducing the environmental impact.

However, our warehouses are located in Esplugues de Llobregat (Barcelona). If you are from the area, you can write to us at info@northdeco.com and arrange a visit with us :)

You can contact our customer service department via chat, email info@northdeco.com or by calling us at 932 20 38 58. Our business hours are Monday to Friday from 8:30 a.m. to 4:30 p.m.