Incidents during shipping

Damage and/or Breakage:

In the unlikely event that the package arrives visibly damaged or in poor condition, please note this on the delivery receipt that must be signed for the carrier. Accept the delivery and send us an email regarding the issue at info@northdeco.com, and we will resolve it promptly. Otherwise, it will be difficult to file a claim with the transport company if the contents are damaged.

Loss:

If a shipment is lost, we will arrange a new delivery with the carrier and handle the claim process at no cost or effort required from the customer.

Delay:

In the case of an unjustified delay in package delivery, the customer must notify us so that we can proceed with the corresponding claim. We will not compensate customers for delays caused by issues in transport delivery.

Refusal:

If the customer refuses delivery, regardless of the reason, without prior authorization or explicit consent from the company, we reserve the right to unilaterally decide the resolution. This may include refunding the purchase amount minus the initial transport costs, as well as deducting any additional expenses incurred.