INFORMATION ABOUT SHIPMENTS

1.- Location

All shipments are sent from our warehouse located in Esplugues de Llobregat, and from there they are delivered to any point of Europe. For shipments to countries that do not appear in the shipping country selector, please send an email to info@northdeco.com and we will quote the shipping cost.

2.- Preparation

Shipments are prepared (except in special circumstances) until 12:00h from Monday to Friday. Orders placed before 9:00 a.m. will be prepared and shipped the same day (barring exceptions, including stock breakage or running out of stock), and the customer will receive them within 2 to 5 working days. Orders placed after this time will be shipped the following day. These conditions only apply to orders paid by credit card.

The delivery service we use is 2 to 5 working days (to be on the safe side). This means that the delivery to our customers is made during the hours after leaving our warehouse. No deliveries are made on Saturdays or holidays, so orders placed on Friday will be processed on Monday.

3.- Delivery schedule

Deliveries will be made between 9h and 17h. The transport companies never specify the exact time of delivery, and therefore it is advisable to provide an address where there may be someone to pick up the order within this time slot. It is usual to give a work address to avoid possible problems in this respect. If you do not want the order to be delivered within these 2 to 8 days, please notify us in the additional information section. Whenever the customer specifies a specific delivery time, NORTHDECO includes it in the delivery note, although the transport companies are not obliged to comply with it (but they try as much as possible to ensure delivery).

If the carrier is unable to deliver the package because no one is available, the package will be returned to the carrier's warehouse in the destination city. They will try to contact the customer the next day to arrange a new delivery, so it is very important that you leave a valid phone number where you can be contacted. Although carriers should leave a notice of their visit, it may happen that they do not. If you have any doubts about the status of your shipment please contact us at info@northdeco.com.

4.- Shipping cost

The shipping cost is calculated based on the volumetric weight of the item(s). This will be reflected in the last step of the purchase process before making the payment.*

*Shipments to the Canary Islands: please contact info@northdeco.com (minimum purchase of €2,000)

*All shipments are contracted with delivery at street level. However, as a general rule, the carrier delivers them to the door of your home voluntarily and with no obligation, as long as the conditions of the building allow it.

5-. Cancellation of the order:

Orders can only be cancelled free of charge BEFORE they are handed over to the transport company. Otherwise the cost of transport will not be refunded.

It is advisable that the cancellation of the order is made as soon as possible and by telephone. NORTHDECO works quickly and therefore, if the cancellation is made by email, the customer is responsible if the order has already been handed over to the carrier before the email was seen.

6.- Incidents during shipment:

• Bump and/or breakage: In the unlikely event that the package arrives with visible damage or in poor condition, please note it on the delivery note you sign for the carrier. Accept the shipment and send us an email with the incident to info@northdeco.com, and we will solve the incident. Otherwise it will be difficult to make a later claim to the carrier if the content is damaged.
• Loss: If a shipment is lost, NORTHDECO will arrange a new shipment with the carrier and file the claim at no cost to the customer and without the customer having to do anything.
• Delay: In the case of unjustified delay in the delivery of a package, the customer must notify NORTHDECO so that we can proceed with the corresponding claim. Nowadays transport companies rarely cover the shipping cost, but if any compensation can be obtained, NORTHDECO will inform the customer. Northdeco will not compensate customers for delivery delays caused by the carrier.
• In case the customer refuses delivery of the package: If the customer refuses delivery, whatever the reason, without prior authorisation or express consent from Northdeco, Northdeco reserves the right to decide unilaterally either to refund the customer the purchase amount minus the actual transport costs incurred, or to make a new delivery of the goods, since the goods were sent. This decision does not depend on the customer's agreement, since any refusal of a delivery attempt is considered a breach of contract by the customer.

GENERAL CONDITIONS

Before buying products through the NORTHDECO website, it is important that you carefully read and understand these conditions, since by placing the order they are automatically accepted.

The products offered on this website are managed by NORTHDECO. NORTHDECO sells to the customer and the customer buys the product(s) specified in the order and invoice. Additions and removals in the catalogue, offers, promotions, etc. are updated daily. If you order an out-of-stock or discontinued product, we will inform you through the email address you have provided.

The conditions and prices shown on the website are valid except for typographical errors. Prices are reviewed periodically, and are subject to change without notice. When completing the order you will be informed of the final costs of your order and shipping. If you need or want to propose a shipping method different from the one shown on the website, please contact us before placing your order.

We will try to make the website accessible 24 hours a day. NORTHDECO is not responsible if the website is inaccessible at any time or for any period of time. The connection may be temporarily suspended in the event of system failure, maintenance or repair, as well as any other circumstances beyond our control.

The website will remain open to consult the products, but purchases cannot be made during holiday periods. We will try to announce the duration and dates of these periods sufficiently in advance.

Do you leave us your information?

NORTHDECO does not store any data related to the payment or the credit or debit card used for it. All card payment operations are carried out through a secure payment gateway of a banking entity with the data encrypted using the SSL protocol, thereby preventing the interception of information by third parties. The transactions carried out through the web will have all the guarantees of security, confidentiality and integrity for the participating agents: cardholders and their issuing entities, businesses and acquiring entities or persons.

At Northdeco, once you have placed an order, we will only use this information to make the shipment, contact you if there is any anomaly or to send you our newsletters. If you do not want to receive anything from us, you can simply unsubscribe from your account or from the newsletter itself.

For any clarification or additional question about NORTHDECO's conditions of sale, please contact us by email at info@northdeco.com. We will be happy to assist you.

Customer service for complaints:

We will try to reply as soon as possible. At Northdeco we are fully at your disposal and we value our customers' opinions. We strive every day to earn loyal customers and always live up to their expectations. In case of incident send an email to info@northdeco.com.

Payment Methods:

You can make your purchases with the following payment gateways:

- Credit or Debit Card All payments made by credit card on the web are processed by Stripe, the fastest, safest and most advanced platform in the sector. Northdeco accepts payments with VISA, Verified by VISA, MasterCard and MasterCard SecureCode.

- PayPal. Customers can pay for their order through the PayPal payment system, which is 100% secure.

- Wire transfer. Orders paid by transfer are valid for 3 working days, during which you must send us the proof of payment. After 3 calendar days, the order will be cancelled without the right to price reservation, as it is understood that the customer does not want the purchase.

- Payment in instalments with Scalapay. Make your purchase at Northdeco and pay it through Scalapay in 3 easy instalments. To pay with Scalapay you just have to add your order to the cart, go to the last step of the checkout where all the payment methods appear and choose Scalapay. The first payment is made when the order is processed and the remaining 2 are made automatically every 30 days.

Money refunds:

At NORTHDECO, refunds and exchanges will be made at the end of the month using the payment method used to purchase the product.

Cancellation of the order:

Orders can only be cancelled free of charge BEFORE they are handed over to the transport company. Otherwise the cost of transport will not be refunded.

It is advisable that the cancellation of the order is made as soon as possible and by telephone. NORTHDECO works quickly and therefore, if the cancellation is made by email, the customer is responsible if the order has already been handed over to the carrier before the email was seen.

Incidents during shipment:

• Bump and/or breakage: In the unlikely event that the package arrives with visible damage or in poor condition, please note it on the delivery note you sign for the carrier. Accept the shipment and send us an email with the incident to info@northdeco.com, and we will solve the incident. Otherwise it will be difficult to make a later claim to the carrier if the content is damaged.
• Loss: If a shipment is lost, NORTHDECO will arrange a new shipment with the carrier and file the claim at no cost to the customer and without the customer having to do anything.
• Delay: In the case of unjustified delay in the delivery of a package, the customer must notify NORTHDECO so that we can proceed with the corresponding claim. Nowadays transport companies rarely cover the shipping cost, but if any compensation can be obtained, NORTHDECO will inform the customer. Northdeco will not compensate customers for delivery delays caused by the carrier.
• In case the customer refuses delivery of the package: If the customer refuses delivery, whatever the reason, without prior authorisation or express consent from Northdeco, Northdeco reserves the right to decide unilaterally either to refund the customer the purchase amount minus the actual transport costs incurred, or to make a new delivery of the goods, since the goods were sent. This decision does not depend on the customer's agreement, since any refusal of a delivery attempt is considered a breach of contract by the customer.

NORTHDECO - RETURN AND WITHDRAWAL POLICY:

NORTHDECO will accept returns of products that are unused, in perfect condition, clean and with their original packaging, and without signs of assembly; for this reason the refund or exchange will not be made until the goods are received at our facilities. If upon receipt the package does not meet these conditions, the return will not be accepted.

The customer has the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.
If for some reason this period is not possible, you must notify us when placing the order so that we can approve different conditions. Once the period of 14 calendar days has expired, Northdeco will not accept returns for withdrawal from purchases; withdrawal will only be accepted when the product has not been handled and shows no signs of assembly/use.

To exercise the right of withdrawal, you must notify us (JOSKORTEX S.L., info@northdeco.com) of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You can use the model withdrawal form below, although its use is not mandatory.
To comply with the withdrawal period, it is sufficient that you send your communication on the exercise of this right before the period expires.

Special or personalised orders are excluded from return and withdrawal, except in the case of manufacturing defects. The following clause is considered included in special or personalised orders:

• Special orders are considered to be the supply of goods made according to the clearly personalised specifications of the customer/user, by email or by telephone, whose specifications are different from the products, colours or characteristics usually kept in stock in our web catalogue.

RETURN CONDITIONS

We accept all returns that meet these requirements:

• You can request a return within 14 days of purchase.
• The item must be in the same packaging conditions in which it was delivered and in its original packaging, in perfect condition, with no signs of assembly or use; this implies that the product seal must not have been tampered with in any way, including manuals, accessories and warranty documents. In addition, items must arrive at NORTHDECO protected and properly packaged to prevent deterioration during return shipping.
• It must be properly packed to avoid damage during return transport. In case of non-compliance, the return cannot be accepted or the amount of the estimated damage may be deducted from the refund. The customer will be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
• Return shipping costs are borne by the customer. This cost is estimated to range between €0 and €500 depending on the volume and weight of the product and the transport agency you choose.
• In case of withdrawal on your part, we will refund all payments received from you (with the exception of additional transport costs) without undue delay and, in any case, no later than 14 calendar days from the date of receipt of the goods at our facilities.
• Once we receive the item and verify that its condition is correct, we will refund the amount with the same system you used to pay, subtracting the amounts mentioned and paying the pending difference. If Northdeco agrees, at the customer's request, to manage the return of the product with the transport agency, the customer will be informed in advance of the costs and of the amounts that will be refunded.
• If a product is broken or defective when the customer receives it, Northdeco reserves the right to decide whether to refund the amount paid or replace it with a new one in perfect condition.
• If the defect appears later, the case will be assessed according to the Guarantees and Returns regulations and the steps they set out will be followed.

If the requirements are not met or any type of damage/defect/use of the product is observed, Northdeco maintains the right not to accept the return or to subtract from the refund the amount of the estimated damage together with the transport costs.

Contact us via email at info@northdeco.com, indicating the order number and the products you wish to return. We will respond as soon as possible and arrange for the refund to be made as quickly as possible.

It is essential to notify Northdeco before returning any product so that there are no problems during its processing and our team can control the reception of the goods.

PRODUCT WARRANTY

Products purchased through Northdeco (www.northdeco.com) have a 2-year warranty period from the time of delivery.

This warranty covers possible manufacturing defects of the product, as well as any breakdown produced during said period.

Northdeco is not responsible for damage caused by misuse or incorrect assembly, modification or alteration of the product by the customer, nor for use, handling and/or obvious signs of improper treatment.

How to make a return to technical support

It is important that technical support returns are fully packaged and protected, with no labels on the original packaging. If the product arrives at the Northdeco factory damaged due to insufficient packaging or protection, the repair may not be covered under warranty. If the original packaging is not available, the customer must use a large enough shipping box with a sufficient amount of protective material below, above and around the product (bubble wrap, paper bags, foam, etc.). This will prevent any movement of the product inside the package.

Products exempt from the warranty are those belonging to the Outlet category or products on clearance.

For information on what to do in the event of a problem or product failure, you can contact the Northdeco Customer Service team: by phone at +34 932 20 38 58 or email info@northdeco.com

Suspension of Warranty

The warranty does not cover damage caused by external factors such as weather, fire, water, abnormal use of the product, accidental drop or misuse by the customer or any unauthorised person. Likewise, it does not cover wear and tear due to use, or breakage caused by poor assembly, handling or improper storage.

Northdeco reserves the right to have each returned product examined by independent experts, and the warranty will not apply if the competent authority can prove that the breakage was caused by the customer.